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Help

Please click to jump to sections below.

Help: Signing up or logging in

  1. Enter your username and password to enter the site.
  2. If you have forgotten your password - click on the “Forgot your Password” link.
  3. If you are not an existing Champion Account Customer - please enter your company name and proceed to application form. Existing customers please request your login details from this link.
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Help: Change my password

  1. To change your password please click in the settings tab in main navigation.
  2. Then please fill in the ‘change password’ form
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Help: Orders - Delivery or Click and Collect

Out of Stock items
If you find a product that you have in your basket is out of stock to ‘Click and Collect’ at your local branch, you can change the branch to collect from within the basket, but only if you have something already placed in your basket.

If you wish to change your default branch then please email us to change this for you at: marketing@championtimber.com stating your Company name, user ID and branch to change to.

For DELIVERY
For delivered items, we can source from stocks at any branch, if there are any unforeseen delays to your order we will contact you.

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Help: Payment

Account customers will be charged to their credit account subject to the account being in order. Select the card payment option for non-credit account holders.

Please note that A W Champion Ltd do not invoice (and for card payment, do not collect payment) until the goods are ready for despatch or collected. For card payment orders, we only check that sufficient funds are available at the point of ordering.

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